Terms of sale

1. TERMS OF SALE

The owner of the online store is Medpharma OÜ (registry code 12200075).

The terms of sale apply to purchases made in the online store. The prices of products sold in the online store are indicated next to the products. A delivery charge is added to the price.
The delivery charge depends on the buyer’s location and the delivery method. The delivery charge is displayed to the buyer when placing the order. Information about the goods is provided in the online store directly next to the goods.

1.1 Placing an order

To order goods, add the desired products to the shopping basket. To finalise order, fill in the required fields and select the appropriate delivery method. The total price is then displayed on the screen, which can be paid via a bank link or using another payment solution. 

The contract enters into force upon receipt of the payable amount in the online store’s settlement account. 
If the ordered goods cannot be delivered due to stock depletion or other reasons, the buyer is notified as soon as possible and the money paid (including delivery costs) is refunded immediately, but no later than 14 days after the notification is sent.

1.2 Delivery

Goods are delivered to customers within the Baltic states (Estonia, Latvia, Lithuania).

The buyer bears the delivery costs, and the corresponding price information is displayed next to the delivery method. 
Domestic deliveries in Estonia generally reach the destination determined by the buyer within three to seven working days of the entry into force of the sales contract.

1.3 Right of withdrawal

After the order has been received, the buyer has the right to withdraw from the contract concluded in the online store within 14 days. [olenevalt toodetest ei pruugi ostjal taganemise õigust olla, vastavad tooted ja teenused tuleb sellisel juhul loetleda ning need peavad vastama võlaõigusseaduse § 53 lg-s 4 loetletud tingimustele].
The right of withdrawal does not apply if the buyer is a legal entity.
In order to exercise the 14-day right of withdrawal, the ordered goods may not be used in any way other than is necessary to ascertain the nature, characteristics and functioning of the goods, as is permitted when testing goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods, or if they show signs of use or wear and tear, the online store has the right to reduce the refund amount in accordance with the decrease in the value of the goods.
To return goods, a statement of withdrawal from the purchase of goods must be submitted via e-mail, listing the products to be returned and the reason for the return, and sent to the e-mail address no later than 14 days after receipt of the goods.
The costs of returning the goods are borne by the buyer, unless the reason for the return is that the item to be returned does not correspond to the order (e.g. incorrect or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that they have handed over the goods to the courier within the aforementioned period. 
The online store refunds the buyer immediately upon receipt of the returned goods, but no later than 14 days after receiving the notice of withdrawal, all the fees received from the buyer under the contract.
The online store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that they have returned the item, whichever occurs first.
If the buyer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the online store, the online store is not required to reimburse the consumer for any costs exceeding those associated with the standard delivery method. 
The online store has the right to withdraw from the sale and demand that the buyer return the goods if, due to an error, the price of the goods in the online store is significantly lower than the market price.

1.4 Right to submit a complaint

The online store is liable for any non-compliance or defect in the goods sold to the buyer that existed at the time of delivery and becomes apparent within two years of delivery to the buyer. During the first six months after delivery to the buyer, it is presumed that the defect existed at the time of delivery. It is the responsibility of the online store to refute this presumption.
In the event of a defect, the buyer has the right to contact the online store at the latest within two months by sending an e-mail to medpharma@medpharma.ee.
The online store is not liable for any defects that have arisen after the goods have been delivered to the buyer.
If goods purchased from the online store have defects for which the online store is liable, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store refunds the buyer all fees incurred under the sales contract.
The online store shall respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.

1.5 Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer (including name, telephone number, address, e-mail address, bank details) only for processing the order and delivering the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver the goods.
The online store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail notifications.
The buyer may opt out of receiving offers and newsletters sent by e-mail at any time by notifying us by e-mail or following the instructions provided in the e-mail containing the offers.

1.6 Dispute resolution

If the buyer has any complaints about the online store, they must be sent by e-mail to medpharma@medpharma.ee.

If the buyer and the online store are unable to resolve the dispute by mutual agreement, the buyer may refer the matter to the Consumer Disputes Committee. The procedural conditions can be found and applications submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between the buyer and the online store. The review of the buyer’s complaint by the Committee is free of charge.